Let us help automate your marketing so you can focus on what matters most: Pet Care
Loyal Patron’s loyalty marketing and membership solution for veterinarian clinics and animal hospitals provides a turn key and proven system offering a complete toolkit of loyalty marketing features that converts fee for service clients into committed practice Members. We are the original pioneer of membership based loyalty software for veterinarians that provides you with a custom bundle of features all for a low monthly subscription fee. No cards needed and no contracts ever. Here’s how it works.
Convert Clients to Practice Members
Our creative staff helps design fully customized marketing support materials (e.g., brochures, posters, floor displays) describing the benefits of membership at your practice. This bundle of benefits may include 1-2 exams per year, 5% cash back rewards, 1% donation to charitable foundation for pets in exchange for a $40 to $90 annual fee. Your clients can even register themselves and buy memberships without staff assistance while sitting in the waiting room from their smart phone! (The Millennials will “get it”)
Sell and Renew Memberships at Check In OR Online
You can sell and renew memberships at your practice office or give members the opportunity to buy/renew online over your website. Members can even buy and renew from their smart phone while waiting to see the doctor. It's easy. Once configured the system sends out early renewal notices automatically linking to your online payment form. It’s ready to fund auto-recurring membership revenue directly to your bank account year-round!
End of Discounting. Offer Rewards.
The most powerful rewards currency in existence is cash back rewards to compel customers to choose your brand over competitors. Your customers can earn a percentage of their sales (5% for example) they can redeem in the future toward anything you choose (exams, retail products, medicine etc.). Or if preferred, your program can be setup with spending thresholds which must be attained before a reward is released.You define the parameters and lock in loyalty so clients spend more with you instead of shopping the big box retailers. Decrease the fragmentation of services at your practice by strategically incentivizing them to purchase prescriptions and product from YOU.
AUTOMATIC Email Marketing. Set it and forget it.
Create a priceless database to communicate with customers with pertinent messages. Filter by registration settings for further focused options. Loyal Patron offers a vast library of both automated and traditional email marketing campaign templates for the veterinary industry. We’ll customize Thank You Notes, Birthday, Membership Confirmation and Membership Renewal notices on auto pilot that feature your brand and your content.
Support Animal Foundations and Charities
Our software has deep roots in fundraising solutions to help increase retention and customer loyalty. At your discretion, tie a percentage of the sale to one or various charitable foundations you designate. Let your members choose from a list of charitable pet foundations or default to a cause your practice champions. Your members will feel great about supporting a worthy animal charity after every visit. Combine fundraising with rewards and you have something special.
Patient Care Surveys and Staff Insights
Upgrade your subscription with the Spark Feedback application and we'll enhance your automated email communications with attention grabbing survey calls to action that ask members to rate the quality and satisfaction of patient care. The responses provide valuable feedback and insights about customer satisfaction. Enjoy simple “one” click buttons that help you send positive reviews to Facebook, Google, Twitter or Yelp. If you already have survey software in place, we'll help you link your data collection form to automated email campaigns we're already sending out on your behalf.
Website Private Labeling and Patron Help Desk
Follow our easy instructions and upgrade your website to enable patrons to buy memberships online and/or login and check rewards balances and transaction history from YOUR website. If your members have an issue a Help button is one click away where they can fill out a trouble ticket OUR SUPPORT STAFF will receive and personally respond to on your behalf or forward to you if we cannot resolve their inquiry. How’s that for white glove treatment?
Easy Reconciliation and Fraud Monitoring
Receive a daily report of transaction activity the previous day sent right to your inbox for management review. These reports display easy color coded labels, with both detail and summary statistics for sales, redemption and rewards issuance activity. Fraud monitoring reports are also available that highlight potentially suspicious transactions for closer management review. Export any report into CSV format for more detailed analysis on demand.
Simple monthly fee pricing makes it possible to upgrade your marketing capabilities, accelerate sales, and boost referrals.