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Find Out What You Customers Are Really Thinking.

Collect, analyze and manage patron feedback. Effortlessly.

Spark Feedback is the simple and automated way to collect feedback from customers. Features include:

  • Encourage patrons to communicate consistent customer feedback
  • Manage and edit survey questions
  • Receive feedback responses immediately by email
  • Decide which reviews you want to post to Facebook or Twitter
  • Ask highly satisfied customers to post on popular review sites

The Spark Feedback module seamlessly integrates into your digital marketing account. When enabled, all survey links simply display inside existing automated promotions we’re already sending your customers.

No change in policies or procedures and no employee training required.

Example Automated Thank You Note Email
Patron taps survey link inside your automated email or text message campaign (e.g., Thank You Note, We Miss You, Birthday)

Example Spark Feedback Survey
Patron completes online survey designed for the specific campaign. Customize all survey questions as desired with a few mouse clicks inside the Spark Feedback dashboard.

Example Customer Feedback Submission
You receive the feedback response immediately to your inbox giving you an opportunity to address feedback timely and proactively.

Twitter Feed Integration
If you have a Twitter account, automatically post the positive comments you like to your Twitter feed in one click.

Survey Insights
Access all survey history, analytics and reports from your Spark Feedback Dashboard. Monitor key survey metrics and frequency of survey completion over the past day, week and year.

Review Site Promoter
With one click, ask specific customers who submit flattering comments to post to your review site landing page(s) to build strong online review history.

Improve Your Customer Service And Online Reputation With Spark Feedback

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